Privacy Policy

This Privacy Policy explains what data Rank1 collects when you use this website, buy a license or contact support, and how that data is used and protected. By using the site you agree to this policy.

Account data: when you sign in with Discord we store your Discord user ID, username and the email address your Discord account exposes. This links your purchases, licenses, support tickets and Discord access roles to you.

Order data: the product, license duration, amount paid, promotion code, wallet address used, transaction IDs and the license key issued to you. For card payments, the payment reference from our processor is stored; your full card details are never seen or stored by us.

Support data: tickets you open, the messages inside them and your HWID reset requests, including the component information you provide.

Technical data: standard security logs such as request timestamps needed to run and protect the service.

We use your data to deliver license keys and purchases, grant and remove Discord access roles when licenses start and expire, answer support tickets, review HWID reset requests, prevent duplicate transaction IDs and payment fraud, and send service emails such as purchase confirmations and ticket replies.

We do not sell your personal data, and we do not send marketing or promotional emails.

Crypto payments are verified on public blockchains; transaction data on a blockchain is public by design. Card, Apple Pay and Google Pay payments are processed by our external payment partner, which applies its own privacy policy and identity verification where required. Rank1 never receives or stores your card number.

Data is shared only with the services needed to run Rank1: our hosting and database provider, our email delivery provider, our payment partner and Discord when granting access roles. We may also disclose data where the law requires it.

Data is stored in our secured database with access limited to Rank1 staff. Order, license and account records are kept while your account is active and afterwards as long as needed for accounting, fraud prevention and dispute handling. Support tickets may be kept for service quality review.

Session data is kept in your browser's local storage so you stay signed in; clearing it signs you out.

You can ask what data we hold about you, request a correction or ask for deletion of data we no longer need, by opening a support ticket or emailing hello@rank1.to. We action verified requests as quickly as we reasonably can, except where we must keep records for legal or fraud-prevention reasons.

Privacy questions: open a ticket on the support page or email hello@rank1.to.